Automate patient calls, scheduling, and support
Try Health Note’s AI contact center agent and see how patient access is handled automatically.
Meet Erica, Your AI Access Brain
Erica answers calls, texts, and chats, but the real power is the rules behind every action. We capture and enforce your scheduling binder, eligibility rules, appointment types, and routing logic, then execute the workflow end to end in your EHR. The result is automation you can trust, not a generic voice bot.
Fill Staffing Gaps
Ensure no call goes unanswered and reduce strain on short-staffed teams.
Relieve the Pressure
Have 100% answer rates across calls, texts, and chat with no wait time.
24/7 Call Coverage
Provide 24/7 multilingual support, helping your practice be responsive and efficient.
Core Capabilities
Erica handles the tasks that matter most to your practice and patients.
Appointment Scheduling
Book, reschedule, and manage patient appointments across your calendar system.
Patient Registration
Handle new patient intake, insurance verification, and demographic updates.
Medication Refills
Process prescription refill requests and coordinate with pharmacy systems.
Patient Re-engagement
Proactively reach out for follow-ups, preventive care, and appointment reminders.
Switchboard
AI triages calls and answers FAQs based on provider names and patient needs
Billing & Payment Support
Handle billing questions, route to the appropriate team, or send links to complete billing information.
Clinical Inquiry
Collect necessary information from patient and send to human to complete the task.
Physician Search
Patients can quickly and accurately search for their ideal provider to meet their care needs.
Ready to transform your practice?
Join hundreds of healthcare providers who trust Health Note to handle their patient access communications. Experience the difference specialty specific AI Agents can make for your practice.
Platform
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